Returns and refunds

30 calendar days

[email protected]


    You may return/exchange an unused item in new condition within 30 days of purchase. All items must include original packaging and must be unused.

  • Process

    You will be responsible for return shipping only (an exchanged item shipping via freight will be subject to a return shipping cost).


    In order to return or exchange an item (whether defective or not), please contact our returns team at [email protected]

    It is considered “at street level” at the entrance of house / chalet or apartment / apartment block). Therefore, the client is responsible for moving the box to the entrance of the house or apartment block, so that the transport managed by us can withdraw.


    The refund will be made via the same payment method that was used for your initial purchase. You will receive the return confirmation via email once the return has been completed. If you do not see a credit to your account within 14 days, please use this confirmation and present it to your banking institution so they may help you facilitate the process.

These Terms of Sale shall be governed by and construed in accordance with the laws of Florida, United States of America, without giving effect of conflicts of law principles. Any dispute, controversy or claim arising out of or in connection with these Terms is subject to the exclusive jurisdiction of the United States District Court for the Southern District of Florida, and you agree and submit to the personal and exclusive jurisdiction and venue of this court.

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